Restaurant Service Manager - Wildfire

Company: Lettuce Entertain You Restaurants (MN)
Location: Eden Prairie
Posted on: January 18, 2023

Job Description:

We're hiring a Service Manager!Wildfire transports you to the lively spirit of a 1940s supper club. From the d--cor to the jazz music, Wildfire has the style and warmth that makes it perfect for an evening with friends or just the two of you. The vintage black and white photos complete the atmosphere at Wildfire. Dine in to take in the smells from the hearth oven or watch the chefs in action in the open kitchen. Relax in a comfy booth, indulge on a signature crusted steak, a delicious salad or oven roasted seafood, and sip on a martini flight, handcrafted beer or one of the fabulous cocktail creations.We offer our Service Managers benefits and perks - here are a few:Quarterly BonusBlue Cross Blue Shield Medical InsuranceDental & Vision InsuranceDomestic Partner BenefitsPaid Time Off401(k)Caring. Creative. Careers.Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.EOE. We participate in E-Verify / Participamos en E-VerifyThe Service Manager (also known as a Restaurant Manager) maintains primary focus on running shifts; leads and directs the daily operations of a restaurant and consistently delivers an exceptional guest and employee experience; leads and develops the front of house (FOH) and back of house (BOH) teams while fostering our Culture of Caring; and assists the General Manager (GM) in driving sales, managing costs, growing the business. Also leads pre-shift meetings and participates in line, temperature and cooler checks; oversee all closing manager duties including counting down the safe, reviewing labor sheets and preparing nightly numbers email; and updates and maintains sidework and cleanliness.Essential FunctionsOrganize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experienceProvide guidance and leadership to hourly and management teams while fostering our Culture of CaringRespond immediately and effectively to guest and employee needs and feedbackMaintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs requireAssist GM in managing costs, driving sales and growing the business in support of financial goalsPartner with GM and management team to interview, hire, onboard, train, schedule, supervise and develop all FOH and BOH hourly employees (including proficient use of online applicant tracking, training and other HR systems and tools)Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment terminationPerform opening sanitation checklist, pre-shift line check and shift walk-throughsBalance, pare and maintain security of all cash banksPrepare for and conduct pre-shift and other employee meetingsEnsure repair and maintenance needs are addressedUnderstand and follow the food allergy procedure and special orders/restrictionsEnsure proper food storage, quality and presentation standards, including temperature controlsMonitor and ensure the restaurant and the team's compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management) and represent the restaurant and Company in interactions with legal and regulatory authoritiesPerform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveriesWork a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as neededTravel overnight occasionally as neededSafely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)Effectively communicate in order to perform and follow job requirements in written and spoken directionMultitask calmly and effectively in a busy, stressful environmentWork in a confined, crowded space of variable light, noise and temperature levelsMove and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 poundsStand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfacesKey Responsibilities and DutiesModel and promote teamwork across all teamsUse tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesyOrganize and conduct periodic informational seminars for employeesSuccessfully complete alcohol awareness trainingFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookOther duties assigned as neededINDMANAGE

Keywords: Lettuce Entertain You Restaurants (MN), Eden Prairie , Restaurant Service Manager - Wildfire, Executive , Eden Prairie, Minnesota