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Vice President, Digital Customer Experience

Company: Shakopeemn
Location: Eden Prairie
Posted on: November 23, 2022

Job Description:

If you are a Digital Customer Experience Strategist and Program leader looking for an opportunity to be part of a company that is embracing the digitization of our customer engagements, Emerson has an exciting opportunity for you! Based in our Eden Prairie, MN, St Louis, MO, Round Rock, TX, or Boulder, CO locations, you will work with our business leaders to establish and implement the complete global digital strategy for our $12B Automation business. This digital program is leveraging the changing customer preferences, channel structures, and global trends to create an industry leading digital customer experience. You will lead the prioritization, budget, resource alignment, and talent management of our digital program with a high focus on execution to drive prioritized business outcomes.
This role has the flexibility of a work-from-home option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

  • Set the annual strategy and update the vision for Emerson Automation Solution's platform digital program, including key initiatives and KPIs
  • Lead the Digital Product Management staff across the domains of Emerson.com Operations, Digital Intelligence, Engineering Tools & Commerce, Digital Lifecycle Services, Software Solutions, Digital Training, Sales Enablement and Sales Tools 2.0
  • Lead the Automation Solutions Digital Council to establish the strategic priorities and engage business units, world areas, and functional areas in the execution of these priorities.
  • Participate in the Emerson Digital Advisory Board to ensure Corporate and Platform IT and Digital Leadership is adequately supporting Automation Solutions Digital Strategy and Programs.
  • Drive intentional change management into the minds and hearts of Emerson employees, especially at the business leadership levels, and relentlessly communicate the Digital vision.
  • Set the MyEmerson marketing objectives and support the MyEmerson marketing initiatives, including as head spokesperson internally and externally.
  • Lead Emerson Automation Solutions platform collaboration with Business Units, World Areas, and Functional Groups in the adoption and ongoing sustaining of the digital customer experiences and MyEmerson.
  • Measure and report the progress on KPIs through the Digital Intelligence team dashboards and analytics. Drive regular review of KPIs, honest discussions about progress, and corrective action as needed.
  • Engage in Program Increment agile planning and delivery to ensure the commitments of our strategy have been prioritized and delivered by the development teams.
  • Collaborate to define a consistent OneEmerson customer experience across digital touch points that ensures we look like a single company to our customers.
  • Explore new external technology and pilot programs to identify how we will maintain our industry lead and market differentiation.
  • Partner with external software companies who also serve our customers to create mutually beneficial software ecosystem connections through external API connectors.
  • Prepare and manage the annual operating budgets.
  • Attract, develop, and retain high-performing talent who demonstrate Emerson's core principles. Collaborate on talent management across the platform.

    WHO YOU ARE: - - - - You see the big picture, constantly are imagining future scenarios, and create strategies to sustain competitive advantage. You set aggressive goals and have high standards. You find common ground and drive things to conclusion. You leverage each team member's unique background to achieve team goals. You articulate messages in a way that is broadly understandable. Your actions signify progress, and you remain calm and composed, even when things are uncertain.

    • Bachelor's degree.
    • A minimum of 6 years of related experience in digital, sales, or product management.
    • Leadership experience.
    • Willingness and ability to travel domestically and internationally, as needed, approximately 25%.


      • MBA or MS
      • B.S. in Engineering or related technical degree, Information Technology, or Business
      • Digital experience, preferably B2B -


Keywords: Shakopeemn, Eden Prairie , Vice President, Digital Customer Experience, Executive , Eden Prairie, Minnesota

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