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Business Systems Manager - Customer Support Systems

Company: Arctic Wolf Networks
Location: Eden Prairie
Posted on: September 18, 2022

Job Description:

Ready to make an impact? Arctic Wolf is looking for a Business Systems Manager - Customer Support Systems to join our pack.

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow our teams globally. In fact, we were named a 2022 and 2021 Top Workplace USA (Energage) as the top technology firm to work in our size category, were recognized as one of the 2021 and 2020 Best Places to Work (bizjournals.com), and were certified in successive years as a 2022 and 2021 Great Place to Work (Great Places to Work Institute, Canada). What's more, we were recently named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)-and the 2nd most innovative security company.

Arctic Wolf believes in corporate responsibility, and our worldwide offices proudly participate in volunteer programs throughout their communities. We've also earned distinction from TravelWise for our efforts in promoting sustainable transportation.


* Liaise with Business Systems Managers and external stakeholders to understand, document, and develop against Business systems under the direction of the Business Stakeholders.
* Build a strong understanding of integrations between assigned business tools and the overall ecosystem.
* Assist with user access, roles, user acceptance testing, release cycle, and production support as needed by teams.
* Serve as the business systems point of contact for assigned business stakeholders and Business Operations team.
* Provide industry best practice recommendations for business systems related process and configuration.
* Collaborate cross-functionally to effectively elicit and document requirements while determining business value, project scope, and success metrics.
* Lead efforts to identify process improvement opportunities, create process flows, and match technology solutions with process.
* Develop business process expertise; prioritize changes that strike a balance between strategic objectives and tactical needs.
* Lead evaluations, prepare recommendations, and implement technology solutions to achieve business objectives.
* Partner with development teams to transform requirements into a technical solution that meets maintenance, data integrity and security standards.
* Provide training and change management leadership to user groups as needed on process & tool changes.
* Manage a working list of projects and concurrently work the projects from concept to completion.
* Manage and maintain project plans to execute the pipeline of projects in the most efficient manner possible.

Skills and Requirements:

* 3 years experience within a Business Applications (or related) organization with a focus in Customer Support, Task Management, and G&A Business Applications.
* Strong Project Management and Business Analysis background.
* Working knowledge of related Corporate Business Systems and Business Operations practices.
* Bachelor's degree or equivalent experience preferred.
* Excellent analytical and abstract reasoning skills.
* Excellent organization skills.
* Excellent written and oral communication skills.
* Strong collaboration skills.
* Ability to multi-task and adapt to a fast-paced environment.
* Self-starting attitude and approach.

Less than 10% travel; potential international travel included.

Security Requirements:

* Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.
* Background checks are required for this position.

About Us:

At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean - in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.

Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Keywords: Arctic Wolf Networks, Eden Prairie , Business Systems Manager - Customer Support Systems, Executive , Eden Prairie, Minnesota

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