Director, Workplace Services - Telecommute

Company: UnitedHealth Group
Location: Eden Prairie
Posted on: June 22, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) -You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. -Primary Responsibilities:

• Set standards and best practices for workplace services and optimize savings
• Hands-On experience in solutioning, designing and implementing "Workplace-As-A-Service" platforms
• Collaborate with Enterprise Architects from the client teams who will represent Business Unit needs
• Be able to set technical vision and set-out a roadmap to align IT strategy with business objectives, maturing workplace services capability and deliver it for our commercial clients
• Build strong relationships with stakeholders across the client and internal teams and plan for technology that meets the current and future needs of our clients
• Collaborate with account delivery teams to establish and maintain service level agreements (SLAs ) with internal customers and external stakeholders
• Develop hiring and sourcing strategy to meet the demand for Workplace services and to continuously optimize the pyramid without any delivery risk
• Support design and implementation of a resilient technology architecture
• Assist with the development and testing of effective business continuity plans
• Establish and manage relationships with vendors, track costing and timeline of projects and tools to ensure alignment with budget and negotiate and manage contracts (including renewals) with providers in coordination with the finance team and business
• Manage all aspects of resource and talent management with a focus on optimizing productivity and employee engagementYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • Bachelor's degree or equivalent experience
  • 16+ years of experience in IT delivery services
  • 6+ years of team management experience:
    • Managing a wide variety of technical teams -
    • Ability to work with multiple stakeholders and Product team to deliver business and technical outcomes
    • Understanding of unified communication services, storage and backup services, desktop services, print services
    • Understanding of Design choices, Implementation and Management for one or more of the following:
      • End User Computing Technologies and transformation, management trends
      • Technologies and SASE architectures enabling Anytime, Anywhere, AnyDevice access
      • VDI Solutions (Citrix, VMWare, AWS Workspaces etc.)
      • Application Delivery and Access - -Citrix, VMWare solutions
      • Messaging and Collaboration Technologies - -M365, SharePoint, Teams
      • Zero Trust Secure Network Access - Cisco, Fortinet, PaloAlto etc.)
      • End Point Security Detection and Management - Tanium, McAfee, Crowdstrike
      • Secure User Access Management - CyberArk, Okta , MFA etc.
      • End Device Management - -Tanium, SysTrack
      • Mobile Device Management - -Intune, Citrix Endpoint, VMWare AirWatch etc.
      • Hosting platforms - -Data Centre, Private/Public/Hybrid Cloud
      • Understanding of platform and product engineering concepts and frameworks
      • Knowledge of Vendor Management
      • Knowledge of ITIL, Service Management and Service Desk
      • Knowledge of system tracking, analysis, and reportingPreferred Qualifications:
        • Good understanding of Cloud Architecture with experience in:
          • Cloud tools and methodologies used
          • Examples of migration outcomes and benefits to an organization
          • Knowledge of Security and Risk Management
          • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all -federal, state -and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to -employment to ensure complianceTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut / Nevada residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Director, Workplace Services, Remote, Telecommute, WFH, Work From Home, WAH, Work At Home, Eden Prairie, MN, Minnesota

Keywords: UnitedHealth Group, Eden Prairie , Director, Workplace Services - Telecommute, Executive , Eden Prairie, Minnesota