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Director Advisory Services- Engagement Lead - Eden Prairie, MN

Company: UnitedHealth Group
Location: Eden Prairie
Posted on: January 15, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)The Strategic Portfolio Services (SPS) Engagement Director will serve as the overall engagement lead across high-complexity, multi-workstream engagements and oversees managers of individual workstreams - -leading the SPS components of Optum's Market Performance Partnership engagements including diligence, solution design, transition, implementation, and related advisory services -The individual will also be responsible for supporting the development and implementation of the long-term, scalable operating platform for Strategic Portfolio Services (SPS), supporting consistent, high-quality implementation of SPS with client partners, managing day-to-day operations of common SPS activities across the client portfolio and driving efficiency, standardization and deployment of leading practices. - -Primary Responsibilities:

  • Leads high-complexity, multi-workstream engagements with ability to accurately diagnose the issues the client has identified (as well as underlying issues) and determine the appropriate solutions that will lead the client to better strategic execution for all assigned engagements, with a primary focus on MPP diligence, solution design, transition, implementation, and related advisory services
  • Builds consensus among senior client stakeholders who play a critical role in the client's ability to successfully implement the identified solutions -
  • Oversees team members for all workstreams of SPS activity with responsibility for overall delivery and coordination and harmonization of the SPS solution into the overall MPP structure and deliverables
  • For SPS, provides principal point of day-to-day contact for client executives and establishes optimal communication cadence with client executive teams
  • Effectively coaches and develops project team members to expand their consulting skills and strategic execution subject matter expertise (such as portfolio, program, project, and change management)
  • Collaborates with leadership to develop and implement long-term, scalable operating platform for SPS, including centralized services -
  • Develops and deploys best practices and standard portfolio / program / project / change management methodologies, tools and templates across all SPS client sites
  • Leads on-going refinement of SPS operationalization playbook / tools / templates
  • Provides subject matter expertise, oversight and QA support for SPS design and implementation activities for MPPs, U-channel and commercial clients
  • Provides operational and QA oversight for on-going operations across all SPS client sites
  • Creates forum for best practice sharing and serves as single point of contact to drive operational efficiency and optimize service delivery
  • Creates education materials and delivers portfolio / program / project / change management training
  • Creates high-quality deliverables and facilitates QA review process
  • Develops and manages relationships with internal Optum and key client counterparts
  • Manages and facilitates decision-making and issue resolution
  • Contributes to business development efforts - for MPPs and other add-on or new business as appropriate
  • Solid executive presence and exceptional communication skills - both written and verbal
  • Able to work effectively at all levels in an organization
  • Able to influence without authority and to lead and motivate cross-functional teams
  • Team player able to work collaboratively with and through others
  • Ability to navigate and execute in a highly ambiguous and matrixed environmentYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • Bachelor's degree in business administration, or related field
    • 10+ years of experience in portfolio / program / project / change management, business administration, management consulting and / or related field
    • Proven experience supporting execution of enterprise transformations and / or complex, multi-workstream programs -
    • Experience with health care systems / provider organizations
    • Ability to travel up to 75% per client requirement and when Covid restrictions allow
    • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:
      • Master's degree
      • Operational experience directly managing a strategic PMO function
      • Extensive knowledge of portfolio / program / project / change management principles, methodologies, techniques and tools
      • Capability to mentor junior level staff in consulting skills and subject matter content
      • Proven ability to independently lead client-facing, complex advisory engagements, including managing executive-level client stakeholders, constructing customized solutions, developing and presenting high-impact deliverables, effectively leading the engagement team, and efficiently leveraging internal resources such as executive sponsor
      • Demonstrated success supporting execution of large scale, complex programs / projects with cross-organizational impacts
      • Superb organizational skills
      • Able to lead strategic initiatives and client engagements on time and on budget with limited oversight and QA
      • Solid analytical reasoning, creative solution-focused problem solving, root cause identification, and decision-making abilitiesTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Director Advisory Services, Director, Advisory Services, Eden Prairie, MN, Minnesota

Keywords: UnitedHealth Group, Eden Prairie , Director Advisory Services- Engagement Lead - Eden Prairie, MN, Executive , Eden Prairie, Minnesota

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