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NPI Operations Program Manager

Company: Starkey Labs
Location: Eden Prairie
Posted on: January 13, 2022

Job Description:

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. -Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
General Summary of the Purpose of the Position
The -NPI -Operations -Program Manager -serves as the Operations Core Team representative for projects and programs to ensure outstanding product quality and successful product launch. The -role ensures -a -seamless introduction of new products into manufacturing while ensuring the manufactured product meets expectations for the customer -and the intended Operations requirements for each program. - This role will be the leader and facilitator for an Operations team of multiple internal functions during early product development through design transfer and post-launch. This is the accountable -resource for the Operations team representing Quality, -Mfg -Engineering, Manufacturing, -Sourcing, Planning & Distribution.
Approach and Deployment
Facilitate -the -successful transfer of products -into -operations
Act as the key liaison between R&D and Operations
Accountable for the completion of transfer activities required for product commercialization, including DHR and DMR elements
Partner -with the Operations and Supply Chain teams to ensure that the demand, supply, and capacity plans meet requirements for validation and launch readiness
Manage the Operations risks and issues related to -the product -transfer, implementing preventative action where possible
Represent -Operations on new product core teams. - This is -the -accountable resource.
Work with product teams to accomplish needed Operations objectives and deliverables according to required processes, procedures and regulations.
Collaborate with team members and stakeholders in solving problems and implementing solutions.
Oversee Operations related readiness reviews, communicate recommendations and actions -to senior Operations leadership -regularly.
Influence and guide product teams to avoid or mitigate manufacturing-related challenges
Analyze risk/tradeoffs and make recommendations of appropriate path forward -for new products
Make and execute recommendations for process improvements for the New Product Operations (NPO) team
Suggest, lead, and execute solutions related to business issues and opportunities related to NPO
Quickly identify barriers to progress and execute team plan for success in and out of specific events
Provide direction to the manufacturing team to execute the ramp-up plan to ensure adequate stock on hand at release.
Apply critical thinking to resolve systemic -issues that occur during each program to -improve our ability to release a Quality product on schedule.
Job Requirements:
BS, BA or similar degree with an emphasis in manufacturing, operations, or equivalent is desired
Minimum -15 -years working in operations, manufacturing, process engineering, or related.
Minimum -10 -years -work experience in project orientated environment.
Expert in problem solving and continuous improvement tools and methodology, such as Six Sigma, Lean, and Kaizen or comparable business systems
Knowledge of ERP and PLM systems
Knowledge and experience in cGMP, ISO13485, and FDA QMS preferred
Skills & Abilities
Willing to be hands-on in a manufacturing environment
Able to work with autonomy and prioritize work to manage several tasks at once without frequent direction.
Strong analytical skills
Strong problem-solving skills, Six Sigma -Black Belt -certification is preferred
Influencer who can change peer behavior without direct reporting relationship
Position may require up to 10% travel at peak project activity

Keywords: Starkey Labs, Eden Prairie , NPI Operations Program Manager, Executive , Eden Prairie, Minnesota

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