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Director of Hotel Operations

Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Eden Prairie
Posted on: January 12, 2022

Job Description:


Do you have high standards? Do you strive to deliver a spectacular guest experience? We are looking for an experienced professional to lead our Hotel Operations team at a large, fast-paced hotel just outside of Minneapolis. With 766 rooms and 116,000 square feet of meeting space, we are one of the largest and most state-of-the-art facilities in the state of Minnesota.


  • Provides strategic planning and direction for hotel operations. Partners with enterprise leaders to collaborate and determine deliverables in areas such as Convention Services, Player Development, Guest Experience, Marketing and more.
  • Reviews and analyzes reports including: cost, strategic revenue, financial, labor and operations to determine operating requirements for enhanced revenues and minimized cost. Develops and maintains labor and product costs within agreed-to budget limits. Approves equipment, materials, and supplies purchases. Collaborates with peers to ensure that revenue budgets are met.
  • Develops and implements budget and strategic work plans, including requests for capital projects. Recommends capital expenditures for acquisition of equipment, intended to increase the efficiency of operations.
  • Leads team of direct reports with responsibility to interview, select, hire develop and proactively engage with their entire team. Responsible for development and performance of direct reports including onboarding, training, coaching, corrective action, recognition, and performance reviews.
  • Continuously builds an outstanding team member experience defined as an environment of engagement, trust, inclusion, open communication, creative and diverse thinking, problem solving and collaboration. Accountable for retention and champions development and growth opportunities for team members.
  • Knowledgeable of day-to-day operations within the Hotel and able to lead a culture of continuous improvement, focused on both process and team member efficiency. Utilizes appropriate benchmarking and performance metrics to ensure optimum staffing levels, productivity and a positive team member experience.
  • Leads Guest Experience (GX) initiative for the hotel. May directly respond to, or ensures effective and timely responses to, external and internal guests. Makes recommendations based on analysis and is responsible for driving efforts to improve GX, thereby promoting greater guest retention, positive reputation, and overall business growth.Leadership Competencies:
    • A proven people leader with success building and leading high performing teams. Act as a leader of change and innovation across the business.
    • Skilled in proactively assessing organizational performance and aligning solutions with strategic and cultural initiatives.
    • Demonstrated success of strong relationship management and team building skills, with ability to influence leaders and team members at all levels within the greater organization.
    • Experience with change management and rolling out small and large scale initiatives.
    • Outstanding written, verbal, interpersonal, coaching and presentation skills with the ability to tailor messaging to the audience
    • Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.Outstanding Benefits & Awesome Perks
      We value everyone, knowing we can achieve more together. We promote a grow-from-within culture to help support and develop our team members. Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

      Who We Are

      The Shakopee Mdewakanton Sioux Community contributes to causes, organizations and tribes across the region, state and country. The SMSC has donated more than $350 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative. Learn more at shakopeedakota.org.


      Minimum Requirements:
      • Bachelor's degree in Business Administration, Hospitality or Hotel Administration or related field.
      • At least eight years of progressive full-service hotel operational management experience.
      • Experience within gaming and in a four diamond hotel or resort is preferred.
      • Progressive leadership experience with a minimum of 5 years of leading and managing a team at the senior level.
      • Experience in high volume, full service operations with a large number of employees.
      • Knowledge of hotel-specific software.
      • Superior learning agility, problem analysis and problem solving skills. Shows openness, and desire to tackle new challenges and situations. Proactive in thinking and participates as a leader in continuous improvement initiatives across the enterprise.

Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Eden Prairie , Director of Hotel Operations, Executive , Eden Prairie, Minnesota

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