Director of Software Engineering - Telecommute

Company: UnitedHealth Group
Location: Eden Prairie
Posted on: January 3, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You--ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Developing and deploying ITSM Principles and functions with a strong focus on managing initiatives and costs for the Optum Connect business
• Design and develop innovative solutions to meet the needs of the business
• Interact with business partners and other stakeholders including executive leadership
• Provide technology leadership - Lead technology decisions, drive product implementation and delivery
• Define and document standards and guidelines
• Assists in development of systems and procedures affecting design and maintenance
• Participate in product evaluations, design review session, data requirement meetings
• Provide and support the Delivery Lead on operational issues
• Provide execution \ delivery leadership - Support the implementation and drive it to stable state in production
• Provide alternate design solutions along with project estimates
• Troubleshoot production support issues post-deployment and come up with solutions as required
• Drive the team and collaborate to meet project timelines
• Review project deliverables for completeness, quality, and compliance with established project standards
• Document and communicate the status of progress against plans, taking corrective action as necessary
• Identify, clarify, and resolve project activity issues and risks, escalating them as needed
• Review technical documentation to verify compliance with client requirements and established architectural standards and guidelines
• Upholds enterprise policy guidelines and recommends new and improved guidelines ensures compliance with enterprise policies
• Identifies Key Performance Indicators and monitors metrics
• Lead and drive IT Service Management initiatives
• Miscellaneous duties to support the Service Management Office overall
• Ensure targets are met or exceeded for assigned Market(s) across all clients
• Monitor Market level trends, risk and opportunities to continually evaluate ability to achieve established targets
• Support new deals and the sales team in delivering on new client needs
• Develop and grow a high performing team. Proactively identify development opportunities, provide coaching and support to help the team realize its full potential on behalf of the organization You--ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  
  Required Qualifications:
  • 5+ years of IT Service Management
  • 2+ years of experience in implementing IT Service Management capability in Healthcare client environment
  • 2+ years of experience researching root cause of Incidents including workaround experience, temporary solutions, and final solutions in a collaborative environment
  • 2+ years of experience leading teams and/or managing workloads for team members
  • Client relations experience
  • Experience using ITSM applications e.g., ServiceNow Preferred Qualifications:
    • Undergraduate degree or equivalent experience
    • ITIL v3 certified
    • Excellent analytical, problem solving and troubleshooting ability To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
      
      Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
      
      *All Telecommuters will be required to adhere to UnitedHealth Group--s Telecommuter Policy.
      
      Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $110,200 to $211,700. The salary/hourly range for Connecticut/Nevada residents is $110,200 to $211,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you--ll find a far-reaching choice of benefits and incentives.
      
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      
      UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
      
      Job Keywords: ITSM, certified, management, health, agile, service , Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote
      

Keywords: UnitedHealth Group, Eden Prairie , Director of Software Engineering - Telecommute, Executive , Eden Prairie, Minnesota