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Clinic Regional Executive Director

Company: Workit Health
Location: Eden Prairie
Posted on: November 18, 2021

Job Description:

Join us in disrupting the status quo of addiction care! Workit Health is a rapidly growing telemedicine B-corporation in search of an outstanding and driven clinic site director. Everyday our team is working to increase access to addiction recovery care and as we grow we are working to build a team that is as energized by our patients as we are!

We are looking for a motivated Clinic Regional Executive Director who's not afraid to get their hands dirty and bring their expertise to our team as we fight back against the opioid crisis. If you excel at leadership, managing teams, driving goals and designing long term solutions to clinical inefficiencies, this role is for you!

Core Responsibility

  • As "CEO" of your multi-clinic organization you will provide leadership and direction to optimize operations of your multi-state clinics
  • Accountable for creating and sustaining an environment and culture that focuses on fulfilling the organization's mission, vision and values, and fosters a positive experience for members and staff
  • Operational management of clinical and non-clinical departments within the clinics.
  • Ensures your multi-state clinics are following Workit Health standard operating procedures and compliance with state and federal regulations
  • Achievement of established goals and objectives and implements corrective action plans to address unsatisfactory conditions
  • Responsible for delivering an exceptional member experience as evidenced by a strong member satisfaction score
  • Developing and mentoring clinic staff
  • Monthly clinic performance reporting
  • Monthly achievement of performance metrics and growth goals
  • Licensure adherence and maintenance
  • Oversight of daily provider appointment capacity
  • Collaboration with and supervision of administrative staff and clinical and behavioral health leads to ensure policy adherence, quality metrics, and staff/team performance
  • Member policy oversight and maintenance
  • Oversight of clinic site facilities management and supply ordering
  • Admin chat oversight including resolution of scheduling and billing questions, and general customer service
  • General training of all clinic hires and ongoing training of existing staff as policies and procedures are updated
  • Local community brand ambassador management
  • Local events champion and speaker.

    Education/Experience
    • Bachelor's Degree from a four year accredited College or University; Master's Degree preferred
    • Minimum of 5 years of progressively responsible leadership experience in delivery and administration of management in a healthcare setting
    • Demonstrated success leading clinical teams
    • Comfortability with public speaking and connecting with community stakeholders.
    • Demonstrated success in clinical operations management
    • Experience leading and developing customer service processes and standards
    • Demonstrated expertise in people management including performance management, training, and onboarding
    • Experience in practice management including planning and budgeting facility needs, scheduling, and billing processes
    • Quality assurance and compliance expertise in a clinical setting.
    • Strong analytical ability.
    • Excellent communication skills
    • Outstanding organizational and leadership skills.
    • Problem-solving aptitude

      Essential Duties and Metrics for Success
      • Manage weekly appointment capacity
      • Patient payment plan oversight
      • Clinic site facilities management and supply ordering
      • Admin chat oversight - scheduling and billing
      • Provider availability
      • Recruiting and Hiring
      • Training new clinic hires
      • Patient account success
      • NPS and Customer satisfaction
      • Team member and patient retention
      • No Show Rates

        About Us

        Workit Health is an on-demand, evidence-based addiction treatment provider changing the way care is delivered. By leveraging telemedicine and a medication-first approach, we are improving clinical outcomes and enabling more individuals to enter long-term recovery.

        We're excited to expand the team as our impact continues to grow. The dedication our team members bring to the table reflects our mission-driven culture of improving addiction through patient-centered design. We are looking for driven and compassionate individuals with a desire to transform an entire health ecosystem ripe for disruption.

        Workit Health is the leading risk bearing telemedicine provide of comprehensive addiction services and we are looking for a motivated operations leader as we partner with health plans to manage claims for addiction care across our 38 million covered lives.

        Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Workit Health, Eden Prairie , Clinic Regional Executive Director, Executive , Eden Prairie, Minnesota

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