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Customer Success Manager

Company: Tennant
Location: Eden Prairie
Posted on: November 23, 2020

Job Description:

Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial and outdoor environments; detergent-free and other sustainable cleaning technologies; cleaning tools and supplies; and coatings for protecting, repairing and upgrading surfaces. With more than $1B in revenue, Tennant Company operates in three geographic business units including the Americas, Europe, Middle East and Africa and Asia Pacific. Join the company committed to empowering our customers to create a cleaner, safer and healthier world with high-performance cleaning solutions that minimize waste, reduce costs, improve safety and further sustainability goals.PURPOSE/SCOPE: Work strategically with Tennant's robotics customers to drive adoption and help them realize the full value of their Tennant products and the Tennant ecosystemProvide a best in class customer experience to ensure customer expansion, retention, and growthEnable sales representatives to efficiently and effectively support customers of advanced Tennant product lines in the fieldCollaborate with Field Operations, Sales, Strategic Accounts, Field Service, Distribution, and Marketing leadership to advocate for customers' needs and ensure Customer Success priorities are aligned and prioritizedGENERAL RESPONISIBILITIES: Work closely with customers, primarily by phone, email, and video conference, to drive adoption of Tennant products and consult on productivity best practicesWork cross-functionally to efficiently address customer concerns and help maintain highest level of customer satisfaction to ensure customer retentionEnsure sales representatives are equipped with appropriate resources and training to meet their customers' needs; gather feedback from the field for continual improvement of sales resources and processesDrive insights through analytics (Excel, PowerBI), utilizing telemetry data to monitor customer productivity and identify potential obstacles to adoption and opportunities for improvementExecute on initiatives and programs designed to increase levels of customer retention and satisfaction, service excellence, and optimizing business processes and operationsManage multiple accounts and support a large field sales and service org. simultaneously while prioritizing various projects and interests appropriatelyDocument and update relevant customer data in CRM and other internal databasesIf/when travel can be done safely, some travel may be needed for customer site visits, business reviews with customers, and sales supportREQUIRED EXPERIENCE & EDUCATION: Bachelor's degree required3-5 years of overall business experience, to include:Minimum of 2+ years of experience in customer-facing support or salesPrevious experience in robotics and/or IoT preferredProficient in Microsoft Office, especially Excel and PowerPointStrong communication, organizational, and time management skillsStrong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environmentLet us introduce you to Tennant Company. We're everywhere. In your sports clubs, shopping malls, office buildings, parking lots. We make things that make things look like new. We bring new cleaning ideas to market. There is new dirt every day and our machines clean it up. With manufacturing operations and sales, service and support functions across globe, your journey at Tennant can take you places you never expected. If you want to get your hands dirty on a project, step up with your own ideas, or maybe even explore talents you never knew you had, Tennant Company is a place where that can happen. Because at Tennant, we like to think like new. Begin your journey with us. Let's reinvent how the world cleans.Equal Opportunity EmployerTennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.

Keywords: Tennant, Eden Prairie , Customer Success Manager, Executive , Eden Prairie, Minnesota

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