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Director, Patient Experience Solutions Nationwide Telecommuter

Company: United healthcare Group
Location: Eden Prairie
Posted on: October 11, 2020

Job Description:

Optum360, a UnitedHealth Group company, specializes in helping health systems, hospitals and physician practices adapt their revenue cycles to thrive in the new world of patient-centered care. We combine technology, methodology and expertise to help payers and providers collaborate. Our seamless, transparent revenue cycle capabilities strengthen and sustain the payer and provider relationship. Our technologies and methodologies are the industry's most advanced, and our people are the industry's most proficient. We are working to create a future so seamlessly interconnected that no claim is ever denied. This is a place like no other and where you'll do your life's best work.(sm) The Director, Patient Experience Solutions for Optum360, serves in a key leadership role for the Patient Experience team within OptumInsight. In this role, they will represent OptumInsight's Provider focused patient experience services, solutions, and strategy to internal and external stakeholders, and prospective clients and partners. The Director, Patient Experience Solutions will also lead efforts to define the patient-experience focused product and solution roadmap for OptumInsight, including vision, architecture, business case, ROI build and analysis, and resource planning. The Director of Patient Experience Solutions helps to educate, highlight and compute value and ROI of existing and future solutions to specific partners, and assists with pre-deal management as called upon by our solution design and growth organizations. They are a credible representative of Optum's commitment to an improved patient experience and uses relationships to build and support the patient experience roadmap for Optum Insight's Provider-facing lines of business. The Director is tasked with staying abreast of industry trends and the competitive landscape. This person is passionate about healthcare digital transformation, deeply knowledgeable about the workflows and technologies of the ambulatory and acute provider revenue cycle and is a force for change. You will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: * Strategic roadmap development and execution, for technology and service solutions focused on improving the patient experience in healthcare * Sales and business development support, including presentations, client interactions, value computation, and specific implementation planning / pre-work * Contributes to growth and deal conversations as a credible SME for the Provider Revenue Cycle and Patient Experience improvement * Senior level change management / transformation leadership; removing barriers to ensure roadmap success * Supports the execution of Patient Experience roadmap projects, including project leadership, and delivery of specific tasks and outcomes You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * Bachelor's degree in Business, Healthcare Administration or related area * 5+ years of leadership experience in healthcare provider (hospital or physician organization) operations, consulting, sales, or revenue cycle * Advanced proficiency using MS Excel (e.g., complex conditional formulas, nested formulas, V-lookups, pivot tables, etc.) * Intermediate or better proficiency using MS Word (must be able to create and edit documents) * Intermediate or better proficiency using MS PowerPoint (must be able to create and edit presentations) * Excellent presentation skills; good at articulating a vision to stakeholder groups * Experience and comfort working at all levels of a health care organization; ability to probe, analyze, synthesize and articulate complex subject matter so it can be easily understood * Experience managing multiple priorities in a fast-paced business environment where adherence to strict processes and deadline are required * Excellent time / project management, problem solving, organizational, and analytical skills; must be able to work independently, and be comfortable dealing with ambiguity * Must be able to probe, analyze, synthesize and articulate complex subject matter so it can be easily understood * Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others coupled with extremely strong attention to detail * Ability to travel up to 50% of the time * You will be required to adhere to UnitedHealth Group's US Telecommuting Policy * If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained Preferred Qualifications: * Strong preference graduate degree * Consulting or Sales experience in the Provider Healthcare Market * Ability to lead, direct and motivate others * Ability to maintain the highest level of confidentiality * Ability to adapt to a flexible schedule * A high degree of self-motivation, versatility and flexibility. * Knowledge of the complete healthcare revenue cycle; workflows and technologies preferred * Epic Certified * Project Management experience * Team-oriented Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Analyst, analysis, project, revenue, provider, hospital, clinic, physician, doctor, medical, healthcare, Excel, Word, PowerPoint, Visio, SQL, Tableau, Power BI, reports, presentations, patient, project, lead, manager, consult*, telecommute, remote, work from home Job Details * Requisition Number * Job Title (Optum360) Director, Patient Experience Solutions - Nationwide Telecommuter * Job Family Business Operations * Business Segment OptumInsight Job Location Information * Eden Prairie, MN United States North America Additional Job Detail Information * Employee Status Regular * Schedule Full-time * Job Level Director * Shift Day Job * Travel Yes, 50 % of the Time * Telecommuter Position Yes * Overtime Status Exempt

Keywords: United healthcare Group, Eden Prairie , Director, Patient Experience Solutions Nationwide Telecommuter, Executive , Eden Prairie, Minnesota

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