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Sr IO Engineer

Company: horizontal talent
Location: Eden Prairie
Posted on: September 15, 2022

Job Description:

*Description: This is a Senior I O engineer position focused on CXone migrations and support. We are building a team to take over all NICE CXone migrations from other systems to a centralized IT managed version. This position will build eventually from a contact to FTE role as we gather enough users. NICE CXone is a cloud contact center platform that includes many adjuncts so looking for a well rounded person to work with. Need a self starters who are good with people as this is a net new team and will need to be able to create new processes and work in a collaborative agile sticky team environment. Ideal Background: Ideal candidates have experience building NICE cloud contact center experience and can work on all the applications within the CXone portfolio. Will need to be able to work with vendor engineering to deploy the product. Experience: CXone direct experience Excellent communication skills Agile experience*Top Requirements:* CXone experience - min 1 year Cloud contact center experience - min 2 years Ability to adapt and work with others Team and Team size: This is a massively growing team. Currently has 1 Product manager, 1 Scrummaster, 1 Program Manager, and 3 engineers (plus vendors). Will be adding engineering and project management as well as some other business analysts Top Responsibilities: * These engineers will be working with our business units to move users and business processes into the NICE CXone systems and onboarding new contact centers into the platform. All CXone functions (chat, ivr, routing, voice, recording, WFM, etc) will need to be supported. * They will be working with our vendor partner engineers in an agile sticky team.

Keywords: horizontal talent, Eden Prairie , Sr IO Engineer, Engineering , Eden Prairie, Minnesota

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