Sr IO Engineer
Company: horizontal talent
Location: Eden Prairie
Posted on: September 15, 2022
*Description: This is a Senior I O engineer position focused on
CXone migrations and support. We are building a team to take over
all NICE CXone migrations from other systems to a centralized IT
managed version. This position will build eventually from a contact
to FTE role as we gather enough users. NICE CXone is a cloud
contact center platform that includes many adjuncts so looking for
a well rounded person to work with. Need a self starters who are
good with people as this is a net new team and will need to be able
to create new processes and work in a collaborative agile sticky
team environment. Ideal Background: Ideal candidates have
experience building NICE cloud contact center experience and can
work on all the applications within the CXone portfolio. Will need
to be able to work with vendor engineering to deploy the product.
Experience: CXone direct experience Excellent communication skills
Agile experience*Top Requirements:* CXone experience - min 1 year
Cloud contact center experience - min 2 years Ability to adapt and
work with others Team and Team size: This is a massively growing
team. Currently has 1 Product manager, 1 Scrummaster, 1 Program
Manager, and 3 engineers (plus vendors). Will be adding engineering
and project management as well as some other business analysts Top
Responsibilities: * These engineers will be working with our
business units to move users and business processes into the NICE
CXone systems and onboarding new contact centers into the platform.
All CXone functions (chat, ivr, routing, voice, recording, WFM,
etc) will need to be supported. * They will be working with our
vendor partner engineers in an agile sticky team.
Keywords: horizontal talent, Eden Prairie , Sr IO Engineer, Engineering , Eden Prairie, Minnesota
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