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Network Engineer

Company: Starkey Hearing Technologies
Location: Eden Prairie
Posted on: August 4, 2022

Job Description:

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.The Network Engineer role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. Responsible for analyzing, designing, installing, configuring, maintaining, and repairing of network infrastructure and application components. Performs a wide variety of evaluation, maintenance, installation, and training tasks to ensure the computer network performance meets company and user satisfaction. Provides direction, information and recommendations regarding network configurations and installations.JOB RESPONSIBILITIES/RESULTSMaintain a thorough understanding of the basics behind the Internet and its workings (DNS, DHCP, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.Develop, implement, and maintain policies, procedures, and associated training plans for network and voice administration, usage, and disaster recovery.Configure and setup network security appliances for access to vital business applicationsDesign, setup and configure complex switching environmentsDesign, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applicationsMaintain a thorough understanding of Local Area Networking (LAN) and Wide Area Networking (WAN)Assist in the design of multi-server environments including IP address schemes, DNS, Ether-Channel (Bonding), etc.Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.Maintaining multi-site network operations and software applications, operating systems, and regular maintenance with both private and public facilities.Managing assigned projects and program components to deliver services in accordance with established objectives.Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.Monitor and test network and VOIP system performance and provide network performance statistics and reports.Perform server and security audits, and system backups and recovery.Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.Supervising the administration of systems and servers related network to ensure availability of services to authorized users.Troubleshooting malfunctions of network hardware, VOIP hardware and software applications, telephones, and security systems to resolve operational issues and restore services.Other duties/responsibilities as assignedJOB REQUIREMENTSMinimum Education, Certification and Experience RequirementsEducation (i.e. 4-year college degree, license, certification)Bachelor's degree and 2 years related experience; orAssociate degree with 4 years of related experience; or6 years related experienceExperience (i.e. years of work experience related to the job)Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.Proven experience with network capacity planning, network security principles, and general network management best practicesCisco Unified Communication Manager configuration and infrastructure a plusKnowledge / Technical RequirementsProven knowledge and experience with VOIP phone systems.Knowledge of applicable data privacy practices and laws.Competencies, Skills & AbilitiesExcellent hardware troubleshooting experience.Competence with testing tools and procedures for voice and data circuits.Good understanding of the organization's goals and objectives.Ability to communicate in an understandable, polite, and friendly manner, both written and verbalStrong organizational skills and ability to multi-task in a small business environmentAble to conduct research into networking issues and products as required.Ability to present ideas in user-friendly language.Highly self-motivated and directed, with keen attention to detail.Proven analytical and problem-solving abilities.Able to effectively prioritize tasks in a high-pressure environment.Strong customer service orientation.Experience working in a team-oriented, collaborative environment.Must hold a valid driver's license with no restrictions and possess reliable transportationThe ability to bend, squat, crawl or climb 25-30% of the time and lift up to 100 poundsAvailability in response to needs of the customer for installation, maintenance, and equipment malfunctions#LI-BH1#starkeyhearingEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Starkey Hearing Technologies, Eden Prairie , Network Engineer, Engineering , Eden Prairie, Minnesota

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