Inside Technical Customer Service Representative

Company: SA GROUP, INC.
Location: Anoka
Posted on: February 17, 2026

Job Description:

Job Description Job Description Description: The Inside Technical Customer Service Representative serves as a critical point of contact for wholesalers, contractors, and engineers, providing expert technical support and customer-focused solutions. This role combines deep technical product knowledge, inside sales engagement, and exceptional service delivery to support HVAC and plumbing customers. The ideal candidate is a skilled problem-solver who thrives in a fast-paced environment and excels at building strong, long-term customer relationships. Technical Support & Customer Assistance • Serve as a primary technical resource for wholesalers, contractors, and engineers. • Provide technical support related to product application, system sizing, troubleshooting, and installation guidance. • Assist customers in diagnosing field issues and recommending effective solutions. • Support warranty inquiries by validating eligibility, processing claims, and providing resolution guidance. Parts, Pricing & Product Support • Perform accurate parts lookup and identification using internal systems and technical documentation. • Provide customers with pricing and availability for valves, components, and replacement parts. • Communicate lead times, alternatives, and product substitutions as needed. Inside Sales Focus • Support inside sales efforts by identifying opportunities to upsell or cross-sell products and solutions. • Strengthen customer relationships through proactive communication and follow-up. • Serve as a trusted advisor, helping customers select the best technical and commercial solutions for their needs. Customer Service Excellence • Deliver professional, courteous, and timely customer interactions via phone, email, and internal systems. • Resolve customer concerns efficiently while maintaining a strong customer-first approach. • Document interactions, solutions, and follow-ups accurately in CRM or service platforms. • Performs other related duties as assigned. Requirements: • Excellent verbal and written communication skills. • Excellent interpersonal, customer service, and telephone skills. • Proficient in Microsoft Office Suite or related software. • Strong analytical and problem-solving skills. • Proven ability to work effectively in a fast-paced service environment • Strong understanding of mechanical systems, valves, and related components • Experience supporting contractors, wholesalers, or engineers preferred • Thorough understanding of equipment, product, industry, and/or services provided to clients. • Ability to explain technical issues to technical and nontechnical employees and customers. Education and Experience: • High School Diploma • Technical experience in one or more of the following areas is a plus. o Commercial HVAC service o Plumbing maintenance and repair • Prior experience in a related field is highly preferred. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 25 pounds at a time.

Keywords: SA GROUP, INC., Eden Prairie , Inside Technical Customer Service Representative, Customer Service & Call Center , Anoka, Minnesota