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Marketing CRM Administrator

Company: Starkey Labs
Location: Eden Prairie
Posted on: January 13, 2022

Job Description:

We are seeking a -dynamic, detail-oriented CRM Administrator that will be responsible for assisting in the administration and project direction of the customer relationship management platform and other integrated systems within the business processes. The primary programs supported in this role are consumer-based sales programs. The individual in this role will help manage systems and process to maximize sales and growth of the business and will play a key role in support of the system users. Close collaboration with Starkey's internal contact center, lead generation team, digital marketing team, IT members and various other departments will be the focus while being able to translate business needs into system design, workflow management, user workflow management, documentation, and reporting.Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. -Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.Requirements:

  • 5+ years of experience in relational database and customer relationship management
  • Experience with sales and marketing teams
  • Knowledge of business processes, especially sales, marketing, and email marketing functionalitiesOur CRM Administrator will:
    • Understand Marketing/Lead Generation goals and translate to practical system development
    • Play a key support role for CRM users
    • Learn, understand, and integrate data structure and sources related to key CRM uses
    • Troubleshoot, maintain, upgrade, and repair the Dynamics CRM application
    • Implement Microsoft CRM system enhancements to support new programs or processes
    • Interface with Microsoft Dynamics CRM implementation partner and liaison with internal IT team to facilitate technical work and assistance in testing for enhancements and upgrades
    • Develop analytics based on Microsoft CRM data and other connected data per internal requirements
    • Work with Digital Marketing Team and Web Development Team to add campaigns, designate toll-free phone numbers, and define form fieldsOur culture:
      • An experienced team built around a culture of professional growth and knowledge-sharing
      • We celebrate innovation - finding creative ways to serve our customers better than anyone else
      • Global leader in the design, development, and distribution of comprehensive hearing technologies
      • We serve with passion, purpose, and excellence
      • Here's the bottom line - we work so people can hear!#LI-NF1#CB

Keywords: Starkey Labs, Eden Prairie , Marketing CRM Administrator, Advertising , Eden Prairie, Minnesota

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