Branch Manager - Minneapolis, MN
Company: Affinity Plus Federal Credit Union
Location: Minneapolis
Posted on: April 19, 2024
Job Description:
DescriptionPosition Overview:The Branch/Contact Center Manager
II is responsible for providing leadership support and in managing
the day-to-day operations for a team of employees within a branch
or another channel. This role is instrumental in ensuring employees
are engaged and providing the best experience for our members.
Additionally, the Branch/Contact Manager II is accountable for the
daily operations including: scheduling to ensure staffing levels
meet member need, addressing and coaching employees through more
complex member issues, and conducting branch/contact center
verification reports. This role is also accountable for building
rapport with members and the community, along with creating and
implementing strategies to improve productivity and sales
performance.
Duties and Responsibilities:
- Provide on-site and remote leadership of all aspects of daily
operational activities of the branch/contact center
- Create and foster team connections and belonging by building
positive and connective relationships
- Innovates and leads through change by seeking out and being
open to new ways of approaching problems; tries new
approaches
- Responsible for managing branch/contact center schedules to
ensure staffing levels meet member need
- Interview, hire, coach, train and develop employees to
successfully meet role expectations and expertise
- Makes decisions in alignment with our values and mission; in
relation to employees, members, goals, revenues and expenses;
comfortable working within the gray, not having all the
information; in relation to employees, members, area goals,
revenues and expenses
- Assist employees or members in solving complex account issues
and escalated situations
- Ensure branch/contact center compliance with all Credit Union
policies and procedures, state and federal laws, and
regulations
- Conduct and complete monthly branch verification
reports
- Prepare and deliver written performance evaluations and
performance actions
- Drive team performance and engagement by conducting frequent
team meetings and individual employee dialogs; ensuring employees
are informed of organizational news, changes in operational policy
and procedures, and are focused on member service and
organizational results
- Identify individuals with high potential and partner with
direct reports on individual development to ensure short-term and
long-term success of the employee and the organization, identify
bench strength
- Actively participate in community based/business development
activities within communities to promote awareness of Affinity
Plus
- Leverages business acumen by identifying trends and
inefficiencies in day-to-day operations and recommending
solutions
- Demonstrates positive trending in the member and employee
experiences, such as area growth, engagement and feedback
- Creates strategy based on area for support to organizational
initiatives involving promotions, projects, goals for area, leading
Omni Channel experience in area, etc.
- Collaborate among all channels to execute a strategic local
growth plan that promotes organizational soundness
- Participate in local and statewide leadership development
meetings
- Other duties as assigned
Qualifications and Skills:
- 3+ years of proven, progressive leadership experience
- 2+ years' experience in consumer or Real Estate lending,
checking/savings accounts, IRAs, CDs, and other credit union
products
- B.S./B.A. degree in business, finance or related field
preferred or equivalent experience
- Ability to provide on-site leadership to a medium-sized
market/team
- Demonstrated omni-channel leadership supporting other
channels
- Creative problem resolution using sound judgment and
collaboration with other departments and leaders
- Knowledge and understanding of State and Federal laws
pertaining to Credit Union Industry
- Ability to effectively coach, lead and motivate employees to
achieve results
- Strong analytical skills required with a high degree of
accuracy
- Aptitude to work independently as well as part of a team and
ability to collaborate with others
- Strong verbal and written communication skills
- Time Management skills and the ability to prioritize workload
based on department and member needs
- Flexibility to adapt and succeed in a dynamic environment
Workplace Environment:
- Sitting 70-75% and Standing 25-30%
- Working at a computer 90% of the day
- Bending, twisting, kneeling, stooping or crouching when
appropriate, on occasion
- Repetitive movements, including but not limited to typing,
mousing, phones, etc.
- Lift, carry, push or pull up to approx. 50 pounds (supplies,
etc.)
- Requires face-to-face interaction and/or coordination of work
with other employees and departments, and in-person
interaction
Required Work Schedule:Monday-Friday, with rotating Saturdays.
Consistent and reliable attendance is a required essential function
of this role to meet the needs of the department/team and
organization.
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Affinity Plus Federal Credit Union, Eden Prairie , Branch Manager - Minneapolis, MN, Executive , Minneapolis, Minnesota
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